1. Introduction and Scope

‍

This Privacy Policy ("Policy") describes how Endeavour & Affiliates, as defined in the Website Terms of Use  ("we," "us," or "our"), collects, uses, and shares personal information of individuals ("you" or "users") who interact with our website www.pactsystems.com (the "Website"). This Policy applies only to information collected through this Website and does not cover information collected through other channels, including offline interactions, other websites, or services with separate privacy policies. We are committed to protecting your privacy and ensuring the security of your personal information.

‍

‍

2. Types of Information Collected

‍

We may collect certain personal information directly from you when you interact with this Website, such as when you email us directly or use contact forms (when available). We also automatically gather some information about how you use the Website through technologies like cookies. The information below describes our current practices and potential future collection methods as we expand our services. This information helps us operate and improve our services, communicate with you effectively, ensure security, and comply with legal requirements. The tables below provide a detailed breakdown of our data practices. You have various rights and controls regarding your information, which are also outlined below. If you have any questions about our privacy practices, please contact us at as detailed in Section 10.

‍

Please note: We will update this policy and notify users before implementing any new data collection practices beyond our current limited collection.

‍

2.1 Personal Information

‍

Currently, we collect personal information only when you voluntarily provide it to us through direct email communication. In the future, we may collect additional personal information through contact forms or account creation, including:

If and when we implement contact forms or user accounts, we may collect:

• ‍Name: Your full name
• Email Address: Your main contact email
• Phone Number: Contact number for reaching you
• Mailing Address: Street, city, state, zip code
• Company Name: Name of your organization (if applicable)
• Age Category: Your age range
• Gender: Your gender identification

‍

2.2 Usage Data

‍

We automatically collect certain information about your interaction with the Website that helps us understand how to improve its functionality and user experience, including:

• ‍IP Address: Your computer's address on the internet
• Device Information: Type of device, operating system, browser, and unique identifiers
• Location Data: Physical location (only if you permit)
• Browsing Activity: Pages visited, and elements clicked
• Time on Site: Duration spent on different pages
• Referring/Exit Pages: Websites visited before and after ours

‍

2.3 Communication Records

‍

We collect information related to your communications to help provide better customer support and improve communication strategies, including:

• Customer Support Records: History of your interactions with our team
• Feedback and Survey Responses: Your opinions and answers to our questions
• Social Media Activity: Your public interactions with our brand, including comments, shares, and messages
• Search Queries: Keywords and search terms you enter on our Website

‍

‍

‍

3. Methods of Collection

‍

3.1 Direct Collection

‍

• ‍Form submissions: When you fill out forms on our Website
• Account creation: When you register for an account
• Customer support: Through email, chat, or phone communications
• Feedback and surveys: When you provide opinions or complete surveys
• Social media: When you connect with or message us on social platforms
• Newsletter signups: When you subscribe to our communications

‍

3.2 Automatic Collection

‍

We automatically collect certain information as you browse and interact with the Website, including:

• Cookies and tracking: Small files that help us remember your preferences and analyze site usage
• Analytics tools: Services that help us understand site traffic patterns
• Browser/device data: Information automatically transmitted when you visit our Website
• Search queries: Terms and keywords you enter in our Website's search function
• Referral information: How you found our Website and which links you follow

‍

3.3 Third-Party Sources

‍

We use third-party services to collect information to enhance the functionality of the Website and to provide a better experience, including:

• Analytics services (like Google Analytics): Help us understand website traffic and user behavior
• Social media platforms: When you interact with our social media pages or use social login features
• Service providers: Companies that help us run our business, email services, and hosting providers
• Marketing partners: Services that help us better understand customer preferences and improve our offerings

‍

‍

‍

4. Purposes of Information Processing

‍

4.1 Primary Purposes

‍

• ‍Site Operation: Ensuring the Website works properly and improving its functionality
• Personalization: Customizing your experience based on your preferences
• Communication: Answering questions, providing support, and sending important updates
• Security: Protecting the Website and your information, preventing fraud
• Compliance: Following legal requirements and enforcing our terms of use
• Marketing: Sending information about our services (with your consent)

‍

4.2 Legal Basis

‍

We process your personal information based on the following legal grounds:

• Consent: You've given us clear permission for specific purposes
• Contract: We need your information to provide requested services
• Legitimate Interests: Valid business reasons that do not unfairly affect your rights
• Legal Obligation: When required by law to process your information

‍

4.3 Information Sharing

‍

We may share your personal information with the following:

• Related Companies: Our affiliates and subsidiaries
• Service Providers: Companies that assist with website hosting, data analysis, email delivery, customer support, and marketing
• Professional Advisors: Legal consultants and accountants when necessary
• Legal Authorities: When required by law or to protect our rights

‍

4.4 International Information Sharing

‍

Your information may be transferred to countries with different data protection laws. We protect such transfers through appropriate safeguards including Standard Contractual Clauses, data transfer agreements, and transfers to countries with adequate protection as determined by relevant authorities.

‍

4.5 Third-Party Services

‍

We use third-party services to enhance the functionality of the Website that may collect information about your use of the Website. We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies before using their services.

‍

‍

‍

5. Data Retention/Protection

‍

5.1 Data Security

‍

We take reasonable measures to protect your personal information from unauthorized access, use, destruction, or disclosure.  However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

• Security measures: Industry-standard encryption, secure servers, regular security audits, and employee access controls to protect your data.

‍

5.2 Data Retention

‍

We retain personal information only as long as necessary to fulfill the purposes described in this policy and regularly review retention practices to ensure compliance with applicable laws. This generally means keeping your data:

1. for as long as your account is active,

2. as needed to provide requested services,

3. as required to comply with legal obligations,

4. as necessary to resolve disputes, and

5. to enforce our agreements.

‍

5.3 Data Breach Notification

‍

In the event of a security incident affecting personal information, we will notify affected individuals and applicable regulatory authorities as required by applicable state and federal laws.

‍

‍

‍

6. Your Rights & Choices Regarding Your Data

‍

6.1 Your Rights

‍

You have certain rights regarding your personal information, which may vary depending on your location and applicable laws, including:

• Access: Request to see and obtain a copy of your personal information
• Correction: Have inaccurate or incomplete information corrected
• Deletion: Request removal of your data under certain circumstances
• Objection: Oppose processing of your data (e.g., for marketing)
• Restriction: Limit how we use your data in certain situations
• Portability: Receive your data in a machine-readable format to transfer elsewhere
• Withdraw Consent: Revoke previously given permissions at any time

‍

6.2 How to Exercise Your Rights

‍

• Email your request to ITsupport@endeavourii.com
• Allow up to 30 days for us to respond to your request
• We may need to verify your identity before fulfilling your request

‍

6.3 Limitations on Rights Requests

‍

There may be circumstances where we cannot fully satisfy your rights requests:

• Legal requirements may prevent us from fulfilling certain requests
• Some rights may vary based on your location and applicable laws
• We may deny requests that are unreasonably repetitive, require disproportionate resources, or risk others' privacy
• In some cases, we may charge a reasonable fee to process complex requests

‍

6.4 Your Choices

‍

You have certain choices regarding the collection, use, and sharing of your personal information.

• Privacy settings: Access through your account dashboard under "Privacy & Security" to manage what information is visible and how it's used
• Cookie preferences: Use our cookie banner or preference center to enable/disable different types of cookies
• Marketing choices: Manage your communication preferences through your account settings or by clicking the "unsubscribe" link in any marketing email
• Access and deletion: Submit requests through our "Privacy Rights" page to view, download, or delete your personal information
• Do Not Track: Set your browser's DNT signal, which our Site will honor

‍

‍

7. Cookie Policy

‍

This Website uses cookies to enhance your experience. For detailed information on how we use cookies, please refer to our Cookie Policy.

‍

‍

8. Children’s Privacy

‍

This Website is not intended for children under the age of 18. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the contact information provided in Section 10. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers. If you believe we might have any information from or about a child under 18, please contact us immediately.

‍

‍

9. Changes to This Privacy Policy

‍

We may periodically update this Policy to reflect changes in our practices or laws. Material changes will be posted on this Website and, when they involve significant changes to how we collect, use, or share your personal information, we will notify you via email or through a prominent notice on this Website. Your continued use of the Website after the Policy has been updated constitutes acceptance of these changes.

‍

‍

10. Contact Information

‍

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

‍

Endeavour. Inspired Infrastructure.

30 Old Kings Highway South, #1005 Darien, CT 06820

complianceinquiry@endeavourii.com

‍

This policy applies to Endeavour. Inspired Infrastructure. and all of its affiliated websites as defined in our Website Terms of Use.